Pricing
Prices shown for our branded chocolate boxes include chocolates, boxes and all set-up and printing charges. All prices shown on our website exclude VAT at the current rate and are subject to change without notice.
Minimum Order Quantities
There is no minimum order quantity for personalised chocolate boxes or for unbranded chocolate boxes.
Delivery Charges
Carriage to one address within mainland UK is charged at £9.95 + VAT (up to 30kg gross weight). Carriage charges vary for orders over 30kg gross weight.
Deliveries to additional addresses are charged at different rates, depending on product weight, delivery method and delivery address.
For significant order quantities we can arrange a Europe-wide delivery service. We regret that, due to customs constraints, we cannot deliver to the US and Canada.
Lead Time
A minimum lead time of three to four weeks is generally required for personalised chocolate boxes or printed gift cards. Longer lead times are required at key seasonal times. However, at less busy times we may be able to provide a faster service; please contact us for details.
Artwork Requirements
In order to ensure you avoid artwork costs, we ask that the artwork you supply us is:
- in editable PDF format,
- in a minimum resolution of 300 dpi, and
- scaled to the correct print size.
We cannot guarantee to meet your print requirements until our printers have seen your artwork. Artwork modifications may incur a small charge.
Pantone Colour Matches
Not all print methods are capable of achieving exact pantone matches. Please send us your pantone colour references with your artwork and we will advise how closely we can match them.
Our Products
Our luxury corporate chocolates carry a minimum 12-week shelf life, indicated by a ‘best before’ date underneath each chocolate box. The shelf life of our non-chocolate products and wines vary.
All of our luxury chocolates may contain nuts (or traces of nuts) and alcohol. If non-alcoholic chocolates are required this must be specified when an order is placed. All of our chocolates are suitable for vegetarians and the majority are suitable for vegans and those on a gluten-free diet.
Not all of our corporate chocolates are shown on our website. We may make substitutions without notice in order to meet delivery deadlines.
Delivery
All orders require a delivery signature.
We despatch and deliver during normal working hours, Monday to Friday. We cannot despatch or deliver on a UK bank holiday.
We will endeavour to deliver your order on the date requested but we are reliant on goods carriers and things may sometimes go wrong. In such cases we will do whatever we can to put things right.
Storage & Returns
All of our chocolate products must be kept cool, but not cold or frozen, at all times. We recommend a storage temperature of 15 – 20°C.
Goods cannot be returned after despatch unless they are sub-standard or damaged.
Order Payment
Cleared payment is required before we can process your order.
We accept payment by company cheque, BACs and all major credit cards. We will provide a VAT invoice.
Sample Requests
Samples are free of charge to corporate gifts customers, once we have confirmation that our quotation falls within your budget. For small corporate gifts enquiries and for non-corporate gifts enquiries (eg wedding favours) there is a £3.95 charge for samples, refundable if you place a confirmed order.
© Chouchoute Chocolaterie